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RETURN & REFUND POLICY — ORAFA JEWELS

15-Day Return Window Orafa accepts returns within 15 days of delivery for a full refund to the original payment method, no reason required. This covers situations like an item not fitting as expected, not matching the online description, arriving damaged, or simply not being the right piece after all — no justification is needed to qualify, since this window meets and exceeds the minimum return rights guaranteed to EU consumers under the Consumer Rights Directive.

How to Return an Item Customers should email [returns@orafajewels.com] within 15 days of delivery with their order number and the item they'd like to return. Once approved, the item should be shipped back unworn, with all tags and original packaging intact. Refunds are processed within 14 days of the returned item being received, issued to the original payment method.

Damaged or Defective Items If an item arrives damaged or with a manufacturing fault, customers should contact us within 48 hours of delivery with photos. These cases are handled separately from the standard return window — Orafa covers return shipping and provides a replacement or refund regardless of how much time has passed, since this falls under the legal guarantee of conformity rather than the standard withdrawal right.

Non-Returnable Items Pierced earrings cannot be returned once removed from sealed packaging, for hygiene reasons. Custom, personalized, or engraved pieces are final sale.

Exchanges Customers who'd prefer an exchange rather than a refund can request this within the same 15-day window; Orafa covers shipping on the replacement.

Company Information Orafa Jewels, [legal business name], [registered address], [VAT/P.IVA number if applicable]. Contact: [email].